HostingChoice Network Operations Center

First off, please read our latest blog post found here, to read the full story on our PHP 5.2 and Apache v2 upgrades.

There have been some issues at various areas of the site (bad server configuration / internal server errors) as a result of the fairly pre-mature upgrades explained at the link above. We are handling the issues, as well as perfecting the configuration for the new software, as you read this. Everything should be 100% within the next 24 hours.

If you have a problem that we have not yet been notified of, please contact our support team as soon as possible to get it resolved.

Additionally, if your page is turning up a 500 error, otherwise known as an internal server error, then chances are good it has to do with register globals. We have temporarily turned register globals ON, so if you have any directives in your .htaccess file that also turn register globals on, please remove them for the time being and contact us. We will upload a solution (php.ini file) to your main directory which will activate register globals for your account (without producing any errors). We will turn register globals off (server-wide) soon, so please be sure to make arrangements with us if you’ve got this problem.

We recently updated all of our nameservers, due to one of the IP addresses associated with our primary nameservers being faulty. The problem was fixed, but DNS was switching back and forth all day (yesterday) resulting in downtime and other service malfunctions (such as SMTP, forwarding, and other major functions that rely on DNS).

After that, we had to update these new nameservers with cPanel, rendering cPanel usless until the new IP addresses were regsistered with cPanel. That has been taken care of and cPanel is up and running once again.

However, we will be changing one final IP address tonight (ns2.hostingchoice.net), so there will be slight downtime but not much - the main nameserver is ns1.hostingchoice.net and we are only updating the secondary IP so the switch should be quick and painless.

If you experience any further problems please send an e-mail to support@hostingchoice.net immediately.

Thank you for your patience and understanding in this matter.

-The HostingChoice Support Team

Our affiliate software, iDevAffiliate v4, has always been good to us. However, we recently we had an integration (sale tracking) issue upon the release of ClientExec 2.8.2 (our billing software). We have worked extensively with the ClientExec and iDevAffiliate support teams and have found a fix for this issue. *Most* affiliate sales that occured over the past 1-2 weeks were not tracked. If you are aware of an affiliate sale that occured via your link that you did not receive credit for, please contact our support team A.S.A.P. Sorry for the inconvienence.

Our 64 bit version of CentOS has been acting up lately, mainly with cPanel. Our team has decided to backup all accounts and bring the server down to install the 32 bit version of CentOS to eliminate these kernel issues. This should happen within the next few days, and I will post another entry when it has been completed. Thank you for your patience.